Horseshoe Casino Terms and Conditions

Welcome to Horseshoe Online Casino. These Terms and Conditions govern your use of our website, mobile application, and all real-money gaming services we provide. By creating an account or accessing any part of our platform, you confirm that you have read, understood, and agreed to be bound by these terms. We encourage you to review this document carefully before registering or placing any wagers. If you do not agree with any provision set forth here, please discontinue your use of our services immediately.

1. Eligibility and Account Registration

At Horseshoe Casino, we require all players to meet strict eligibility criteria before participating in real-money gaming. To register and maintain an active account with us, you must satisfy all of the following conditions:

• You must be at least 21 years of age.
• You must be physically located within a jurisdiction where we are licensed to operate — currently Michigan, New Jersey, Pennsylvania, West Virginia (USA), and Ontario or Alberta (Canada).
• You must provide accurate personal information during registration, including a valid Social Security Number (US) or equivalent government-issued identification, plus photo ID and proof of address.
• You must not be listed on any self-exclusion registry applicable to your jurisdiction.
• You may hold only one active account with us at any time.

Here at Horseshoe Casino, we use GeoComply geolocation technology to verify that you are physically present within an eligible state or province at the time of play. Attempting to circumvent geolocation controls is a material breach of these terms and may result in immediate account suspension and forfeiture of any pending winnings.

2. Licensing and Regulatory Compliance

Our Horseshoe Online Casino platform is operated by American Wagering, Inc. d/b/a William Hill & Caesars Sportsbook, part of the Caesars Entertainment group, located at 6325 S. Rainbow Blvd #100, Las Vegas, NV. Trademarks are held by William Hill U.S. HoldCo, Inc. We hold licenses from the following regulatory authorities:

• Michigan Gaming Control Board (MGCB)
• New Jersey Division of Gaming Enforcement (NJ DGE)
• Pennsylvania Gaming Control Board (PGCB)
• West Virginia Lottery Commission
• Alcohol and Gaming Commission of Ontario (AGCO) / iGaming Ontario

We operate in full compliance with applicable state, provincial, and federal regulations, including the Wire Act and UIGEA. Real-money play is geofenced strictly to licensed jurisdictions, and we reserve the right to restrict or terminate accounts that fall outside these boundaries.

3. Deposits, Withdrawals, and Payment Terms

3.1 Deposits

At Horseshoe Casino, we accept a wide range of payment methods to fund your account. Our minimum deposit is $5 (USD) or equivalent in CAD for Canadian players. Accepted deposit methods include:

• Debit cards (Visa/Mastercard)
• eCheck via VIP Preferred/ACH and Online Banking
• PayPal, Venmo, and Apple Pay
• Caesars Prepaid Play+ Card
• PayNearMe (cash deposits, up to $500/day)
• Wire Transfer (minimum $2,500)
• Interac Debit and Interac e-Transfer (Canada only)
• Credit cards (Visa, Mastercard, Amex — Canada only; not available in the US)

Please note that Discover cards are not accepted. Cash deposits may also be made at participating Caesars retail locations and kiosks.

3.2 Withdrawals

Our Horseshoe Casino platform sets a minimum withdrawal of $1 (digital methods). Withdrawal processing involves an internal review of up to 72 hours. After this review, estimated timelines are as follows:

• Debit card: approximately 1 hour
• PayPal / Venmo: typically same day
• ACH / eCheck: 1–2 business days
• Card deposit refunds: 3–5 business days
• Wire Transfer: subject to bank processing times

Apple Pay and PayNearMe are available for deposits only and cannot be used for withdrawals. A combined daily transaction cap of $10,000 (deposits and withdrawals) applies in Michigan. If your most recent deposit was made by card, withdrawal of those funds may be delayed for up to 14 days.

4. Bonuses and Promotional Terms

We offer new players a Welcome Offer — the Bonus Spins Bundle (promo code: SHOEHSH) — consisting of 500 total Bonus Spins delivered in four batches of 125. The horseshoe casino promo code SHOEHSH must be entered at registration. Offer #1 is credited immediately upon signing up; Offers #2–4 are awarded weekly after earning at least 1 Tier Credit. The following wagering requirements apply to bonus winnings:

• Slots: 1x wagering requirement
• Video Poker: 2x wagering requirement
• Other casino games: 5x (2x in New Jersey; craps excluded)

You have 5 days to complete wagering after each bundle is issued, and Bonus Spins are valid for 5 days from the date of issue. At Horseshoe Casino, we reserve the right to modify, suspend, or withdraw any promotional offer at any time. All horseshoe casino promotions are subject to state-specific terms, and eligibility may vary by jurisdiction. Players must be 21+ to claim any offer.

5. Caesars Rewards Loyalty Program

Our Horseshoe Casino players automatically participate in the Caesars Rewards® loyalty program. You earn 1 Reward Credit for every $25 wagered on table games, or 1 Reward Credit per $5 in slot coin-in. Tier Credits accumulate to unlock status levels redeemable across more than 50 Caesars destinations nationwide. We are proud to offer one of the most comprehensive land-based and online loyalty networks in the industry. Reward Credits may not be exchanged for cash on our platform and are subject to Caesars Rewards program terms.

6. Responsible Gaming

We at Horseshoe Casino are deeply committed to promoting safe and responsible gambling. Our platform provides the following responsible gaming tools:

• Deposit limits (daily, weekly, monthly)
• Gaming session time limits
• Cool-off periods and self-exclusion options
• Access to problem gambling resources via 1-800-GAMBLER

Our Horseshoe Casino account management system allows you to set these controls directly from your account dashboard. Accounts with no activity for 3 consecutive years are classified as dormant and may be closed in accordance with applicable law.

7. Customer Support

Our dedicated support team is available by phone at (855) 605-6945 from 5am to 3am daily. Players in Ontario may reach us at (855) 700-0123. We also offer live chat and a Caesars Web Form for non-urgent inquiries. All support is provided in English. We aim to respond to all web form submissions within 24 hours.

8. Amendments to These Terms

At Horseshoe Casino, we reserve the right to update or amend these Terms and Conditions at any time. The current version of these terms became effective on 19 September 2025. We will notify registered users of material changes via email or an in-app notification. Continued use of our platform after any amendment constitutes your acceptance of the revised terms. We encourage you to revisit this page periodically to stay informed of any updates.

9. Governing Law

Our Horseshoe Casino services are governed by the laws of the applicable US state or Canadian province in which you are located at the time of play. Any disputes arising from your use of our platform will be subject to the jurisdiction of the relevant regulatory authority under whose license the service is provided to you. These Terms and Conditions do not limit any statutory rights you may have under applicable consumer protection legislation.